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    Contact Support

    Learn how to contact Academly support and which information to include when reporting an issue.

    If you need help with Academly, you can contact the support team by email.

    Contacting support

    For general questions, account issues or technical problems, contact us at contact@academly.ai.

    What to include in your message

    • A clear description of the issue
    • The steps that led to the problem
    • Your browser and device information
    • Screenshots when they help explain the issue
    • The email address connected to your Academly account

    Before contacting support

    1

    Check the documentation

    Look for the feature or workflow you are having trouble with in the Academly Docs.

    2

    Refresh the application

    Reload Academly and check whether the issue still occurs.

    3

    Check your browser

    If the problem continues, try clearing relevant browser cache or testing in another current browser.

    4

    Reproduce the issue

    If possible, note the exact steps that cause the problem so the support team can investigate it.

    Response time

    For paying customers, support responses are generally provided within 24 to 48 hours.

    Helpful information

    Support is available in English and German. Providing detailed information can make it easier to investigate your issue. If you are waiting for a reply, also check your spam or junk folder.